Delivery

There is a colorful bar at the top of our website listing the current delivery dates and order deadline.

Our order deadline each week is Wednesday at midnight for delivery the following week. On Thursday mornings, we swap out the items on our website for what is available in the next order cycle.

Orders typically arrive between 12:00pm-8:00pm but may arrive later if your driver encounters excess traffic, difficult weather, or other unforeseen circumstances.

Your delivery day is determined by your delivery address. We will send you a delivery day confirmation email on Thursday (after the order deadline of Wednesday at midnight) for your order.

An estimation for your delivery day can be determined by referring to our Delivery Area page.

We deliver on Tuesday, Wednesday, and Thursday each week. At this time we are not able to modify your delivery day.

Since we use our own in-house delivery drivers instead of a shipping company to ensure maximum freshness, minimal packaging, and quality jobs for our community, we are unable to offer delivery tracking at this time.

We will send you a delivery day confirmation email on Thursday (after the order deadline of Wednesday at midnight) for your order. Orders typically arrive between 12:00pm-8:00pm but may arrive later if your driver encounters excess traffic, difficult weather, or other unforeseen circumstances.

All order sub-totals over $75 are delivered for free.  Orders below $75 are charged a $7 delivery fee.

Absolutely! Just make sure we have your gate codes or any special instructions.

No, but many items in the box are perishable, and will be happier being moved inside sooner rather than later.

Your deliveries will be packed in boxes and any especially sensitive items are insulated with additional ice packs. You may also leave a cooler outside, and your driver will place the entire box into the cooler, so long as the entire box fits in the cooler (box measures 16x12x10). For food safety, drivers are unable to unpack individual items from boxes to put into your cooler if the entire box doesn't fit.

Especially during the warmer months, setting out a cooler for your driver to put your Acme box in is a great idea to keep your items fresh and cool if you can't get to it unpacking it right away. Your cooler must be large enough to fit your entire Acme box. For food safety, drivers cannot unpack individual items from your box. The Acme box measures around 16x12x10.

One cooler we have tested and recommend is an Igloo 72 QT cooler in white. A 70 qt cooler may also work, but if your Acme box is very full, your driver may have difficulty closing the lid.

When looking for a cooler to fit your Acme box, make sure to consider the inside shape of the cooler. Coolers with wheel wells may at first appear large enough to fit the box, but because of how the wheels impact the shape of the inside of the cooler, this may not be true. Same with coolers that slim towards the bottom.

We also recommend lightly colored coolers and avoiding metal coolers. Dark colors and metal both absorb and store more heat from the sun than lighter-colored alternative, and may not keep your food as cool.

All of our recipes can be accessed via our Public Trello Board

For other online businesses, these markers change when your ordered is delivered. Since we use our own delivery drivers (not a big shipping company) to provide quality jobs and to ensure freshness + minimal packaging, these markers may not be accurate for your order.

We change all orders delivered on a week from "unfulfilled" to "fulfilled" on Thursdays. This means your Tuesday or Wednesday delivery may appear as "unfulfilled" even though you already received it, or your Thursday delivery may appear as "fulfilled" even though it has yet to be delivered. It should be accurate by the end of day on Thursday.

If you believe you should have already received your order but haven't, please email info@theacmebox.com and we'll be happy to help!

Subscriptions

Recurring subscriptions are great for three reasons. 

1. If you forget to go online and place an order, you can be assured you will still receive delicious local food!

2. We LOVE curating food we think you will enjoy. Let us do the shopping for you!

3. By subscribing to an ACME box, you're helping our farmers, ranchers, makers, and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

Nope!

You can shop our market a la carte. Just make sure you are logged in when you begin shopping.

By subscribing to an ACME box, you're helping our farmers, ranchers, makers and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

No, the subscription boxes are set and meals are standard in each box.

If you'd like to customize the meals in your box, then you will want to shop from the Build Your Own Box page!

When you first create a subscription, you will be charged at checkout no matter which day of the week it is.

After that first charge, all subscriptions are charged early morning on Wednesday—around 12:15am, right after midnight on Tuesday. If there is an error charging your payment method, you have until midnight on Wednesday to correct it to ensure delivery the following week.

You can manage your subscription by navigating to your account and selecting "Manage Subscriptions". Under the "Subscriptions" tab, select your subscription. Towards the bottom of the screen select "Skip this order". You'll get a confirmation message when your order has been successfully skipped. Your subscription will resume on the next scheduled order date.

Please note that subscriptions scheduled to be charged on Thursdays are for delivery the following week (see FAQ bullet above.)

You can manage your subscription by navigating to your account and selecting "Manage Subscriptions". Under the "Subscriptions" tab, select the item you'd like to cancel. Towards the bottom of the screen select "Cancel Subscription".

Please note that subscriptions scheduled to be charged on Thursdays are for delivery the following week (see FAQ bullet above.)

Food Quality

All of our food is grown using organic methods, but it may not be certified organic. If we don't directly know the producer, then we do require organic certification.

Our soil, water and air quality for future generations depends on the decisions we make today!

We strongly believe in eating local, so the majority of the food we sell is produced within 150 miles of your local hub. We venture a little farther out for specialty items like citrus, avocados, and peppers. We also understand that not everyone wants to eat seasonally 100% of the time (especially in seasons when not a lot is growing nearby) so we have also carefully selected a handful of farms outside of our area in order to be able to offer you organic favorites throughout the year.

Fresh local food that isn't highly processed or loaded with preservatives means proper storage is important to make sure your ingredients last through the week. Check out our Chef's tips for helping your local food last longer.

We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery (info@theacmebox.com) and our customer service team will happily make it right. From replacement product to an account credit or a refund, we will process it as soon as we receive it because we want to make sure you are taken care of!

ACME sources ingredients from many different farmers, ranchers, makers, and bakers, to offer a broad variety of DIY meals and produce throughout the growing season. Meals are curated to support seasonal harvests, so that you get the best local produce available AND a chef curated meal to put those tasty and healthy ingredients into.

ACME rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food. 

All our warehouse employees are vaccinated.
All our warehouse employees wear a mask at all times.
Our warehouse employees strive to work 6 feet apart whenever possible.
Strict adherence to food safety guidelines including mandatory hand washing anytime an employee is working with food, and mandatory glove wearing when handling food.
Any employee experiencing COVID symptoms stays home until testing negative.
Any employee who has had close contact with someone COVID positive stays home until testing negative.

Learn more on the Acme blog.

Check Out

You are welcome to submit multiple orders for the week. We will combine them and deliver as one order so you don't get unnecessary extra boxes.

If you already paid shipping on your first order or if your first order qualified for free shipping, you can use code "AddToOrder" at checkout to waive the shipping fee for your additional order.

Yes! For all of us here at ACME, there is no greater compliment than your referral. Click the brown "rewards" star in the bottom left corner of your screen to learn more about our referral program.

We accept all major credit cards.

Yes, we only accept orders with a subtotal of $35 or greater. Any orders placed for under this amount will be cancelled and fully refunded on Thursday mornings after the close of orders for the week on Wednesday at midnight.

Our website does not automatically block orders under the minimum amount because we allow customers who have already placed an order for the week to submit additional orders to get additional items added to their box which may be under the $35 mimimum order total.

You have until 11:59 PM Wednesday to change or modify your order for the following week. For most routes, this means your order may be modified until 6-8 days before delivery.

You can cancel at any time for any reason, as long as it is done via email before Wednesday night at 11:59pm the week prior to delivery (that's 6-8 days depending on your delivery day).

Orders cancelled after the Wednesday night deadline (11:59pm), but before delivery, will be credited 50% the cost of the order.

If you need assistance cancelling your account please contact us via email info@theacmebox.com.

By subscribing to an ACME box, you're helping our farmers, ranchers, makers, and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

Still have a question? Email us at info@theacmebox.com