Delivery

Your delivery day is determined by your delivery address. A delivery day confirmation email will go out each Thursday after the close of orders for the coming week.

An estimation for your delivery day can be determined by referring to our Delivery Area page.

We deliver on Tuesday, Wednesday, and Thursday each week. At this time we are not able to modify your delivery day.

All of our recipes can be accessed via our Public Trello Board

All order sub-totals over $50 are delivered for free.  Orders below $50 are charged a $6 delivery fee.

Absolutely! Just make sure we have your gate codes or any special instructions.

No, but many items in the box are perishable, and will be happier being moved inside sooner rather than later.

Your deliveries will be packed in boxes and any especially sensitive items are insulated with additional ice packs. You may also leave an iced cooler outside, and your driver will place the entire box into the cooler, so long as the box fits in the cooler (box measures 16x12x10). Please be sure to contact customer service or leave a note indicating that the driver should place the box in the cooler.

You can manage for recurring order by navigating to your account and selecting "Manage Subscriptions". Select the item you'd like to cancel. Then, at the bottom of the screen select the option "Cancel Subscription". If you have any questions please reach out to our customer service team at info@theacmebox.com.

Subscriptions

Recurring subscriptions are great for three reasons. 

1. If you forget to go online and place an order, you can be assured you will still receive delicious local food!

2. We LOVE curating food we think you will enjoy. Let us do the shopping for you!

3. By subscribing to an ACME box, you're helping our farmers, ranchers, makers, and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

Nope!

You can shop our market a la carte. Just make sure you are logged in when you begin shopping.

By subscribing to an ACME box, you're helping our farmers, ranchers, makers and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

No, the subscription boxes are set and meals are standard in each box.

If you'd like to customize the meals in your box, then you will want to shop from the Build Your Own Box page!

Food Quality

All of our food is grown using organic methods, but it may not be certified organic. If we don't directly know the producer, then we do require organic certification.

Our soil, water and air quality for future generations depends on the decisions we make today!

We strongly believe in eating local, so the majority of the food we sell is produced within 150 miles of your local hub. We venture a little farther out for specialty items like citrus, avocados, and peppers. We also understand that not everyone wants to eat seasonally 100% of the time, so we have also carefully selected a handful of farms outside of our area in order to be able to offer you organic favorites throughout the year.

We do everything we can to ensure that you are completely satisfied with your order. If you aren't completely satisfied, please let us know within 14 days of your delivery (info@theacmebox.com) and our customer service team will happily make it right. From replacement product to an account credit or a refund, we will process it as soon as we receive it because we want to make sure you are taken care of!

ACME sources ingredients from many different farmers, ranchers, makers, and bakers, to offer a broad variety of DIY meals and produce throughout the growing season. Meals are curated to support seasonal harvests, so that you get the best local produce available AND a chef curated meal to put those tasty and healthy ingredients into.

ACME rigorously quality tests every meat supplier who hand-selects every cut. We only believe in pasture-raising animals and humane processing practices. We support ranchers who treat their animals with kindness and respect and feed their animals using the same food standards of which we hold our own food. 

Check Out

Yes! For all of us here at ACME, there is no greater compliment than your referral. We love it so much that you get a $10 credit every time you refer a friend.

We accept all major credit cards.

You have until 11:59 PM Wednesday to change or modify your order for the following week. For most routes, this means your order may be modified until 6-8 days before delivery.

You can put your orders on hold or cancel at any time for any reason, as long as it is done via email before Wednesday night at 11:59pm the week prior to delivery (that's 6-8 days depending on your delivery day).

Orders cancelled after the Wednesday night deadline (11:59pm), but before delivery, will be credited 50% the cost of the order.

If you need assistance cancelling your account please contact us via email info@theacmebox.com.

By subscribing to an ACME box, you're helping our farmers, ranchers, makers, and bakers to plan ahead. This helps them know how much produce to harvest or meat to process, allowing them to minimize any wasted resources. Because the commitment to this subscription model helps everyone work toward long-term sustainability goals, we do ask that in order to skip or place an order, please do so by the product-specific ordering deadline.

Still have a questions? Contact us directly.